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AT&T sure knows how to do customer service!

Submitted by mark on Tue, 2008-05-27 15:17.

So my DSL at home is only getting sync at 768k. I've called it in to AT&T but had issues which I was hoping to be able to resolve online...

Barbie Brown: Hi. Mark LaCore.☺
Barbie Brown: I see that you are have issues with regard to your connection. Is that correct?
Mark LaCore: hello
Mark LaCore: yes
Mark LaCore: I called the support center earlier and we have a line issue
Mark LaCore: there was a ticket sent to the local office which called but the automated system said the phone number only once so I need to get that again
Barbie Brown: I am terribly sorry to hear you are experiencing this kind of issue right now. We value you as a member and will be happy to assist you with this.☺
Barbie Brown: So you want to know the trouble ticket number again?
Mark LaCore: That would be great, do you also have their phone number?
Barbie Brown: Nope, it is okay. But before I give you the trouble ticket number, I need to ask a security question first, would that be fine?
Mark LaCore: yes
Barbie Brown: Who is your favorite childhood hero?
Mark LaCore: i don't recall what my answer to that might be
Barbie Brown: Can you please try to guess?☺
Mark LaCore: can I verify a different piece of information?
Barbie Brown: I see. Then it would be better if you will speak to one of our voice specialist agents to assist you with this issue.
Mark LaCore: I have my ticket number at home, can you just give me the telephone number to the local line office?
Barbie Brown: Please call us at 1-877-722-3755. We look forward to speaking with you to resolve this issue.

And Yes, Barbie Brown is really the name from the chat thingy.


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